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Psychological security. To many, this sounds a bit like a handbook for the parents of a two-year-old rather than research into effectiveness on the battlefield of modern business. Or maybe is it because business isn’t a battlefield after all? That we’re not actually fighting for survival at work? And that work should develop us, energize […]
This probably comes as no surprise. Who would be interested in pro-social behavior and building relationships if the environment is hostile? Few. You hear that someone has a problem and, honestly, you don’t want to help, although you could. You start to calculate if anyone will find out that you could have, but you didn’t… […]
Customer centricity – this is the goal of all organizations. On paper and in the minds of leaders, it is number one. And how do leaders implement it? As they can – according to the standards they accept and by which they act. Determination is the main drive. Pain, fatigue and sweat are signs that […]
Joyful dictatorship, or the downside of enthusiastic leaders   He who has learned to listen will be able to command as well Solon   What is excessive enthusiasm?   Over-enthusiasm on the part of a leader is one of the factors hindering the effective exchange of information and ideas in a team. Probably everyone, at […]
Did they give this reason to their employer when they left? Of course not. It is not considered appropriate to leave for such emotional reasons. That would be unprofessional. We are leaving because we have found even greater challenges – we are conquerors, after all, superheroes fighting the forces of lazy evil. However, the truth […]
How does kindness change a company? Showing kindness to each other increases employee engagement and satisfaction   What is kindness?   In a competitive-oriented culture, the belief that being kind does not facilitate goal achievement (Agarwal, 2019) meant that kindness was not a particular focus for leaders, and it was certainly difficult to see it […]
Commitment to an organization – whether to the whole organization or to a single team – is less and less the result of mindless acceptance of a set of goals and the feeling that work is the most important goal in life. In fact, this trend is disappearing. Greater awareness and knowledge changes perception. Employees […]
Totally unprofessional! How can something that is so unimportant, from the perspective of the organization’s goals clearly described in an Excel file, affect results at work? These people should be reprogrammed as soon as possible and set on the right line of thinking. Teach them, but if necessary, fire them. Do you think such an […]
While this may come as a surprise, it turns out that quite a lot of commonly used personality tests diagnose personality not much better than… a horoscope*. So should they be used in professional research? Personality, personality model and test What is personality?  Personality is a set of traits, behaviors, feelings and thoughts that make […]
Why would anyone intentionally make things worse? For a simple reason: because “there is no time for pleasantries at work.” You need to be quick, efficient and forward. The problem is that humans are not robots. What looks healthy on the surface often rots from the inside out. Problems and conflicts arising from interpersonal relationships […]
There can be many reasons for the breakdown of relationships in the workplace. It can be because of remote work, or the increasing narcissism among younger employees, or globalization, which breeds conflicts that bubble under the surface of everyday behavior. This by no means exhausts the sources of the problem however. There are many reasons […]
The price of incivility in the workplace is invisible because emotions are very difficult to put into tables in a spreadsheet – the only fully understandable language of business. However, this does not change the fact that the problem exists. Research shows that incivility in the workplace has been on the rise for decades. In […]
There is no better way to achieve success than to include diversity What is neurodiversity?   Neurodiversity is the concept stating that there is no universal pattern of correct behavior, thinking, feeling, and learning. People are naturally different in how they experience the world and how they interact with it. These differences are not equated […]
Among those who did not experience empathetic behavior at work – from their colleagues or a leader – only 32% declared commitment. In any situation, we are first and foremost human beings. Of course, we can perfect our talents such as reliability and conscientiousness, and then, even in an environment that is not friendly to […]
It only takes a week for us to forget 90% of what we just learned   What is memorization? Continuously improving the professional competence of the workforce is a prerequisite for maintaining the company’s competitive edge. It makes it easier for employees to adapt to market changes and helps to achieve high financial results.   […]
What are communication skills?   In addition to exchanging information, a key role of communication is to influence and build relationships with others (Dolna 2010). In order for it to be feasible – appropriate communication competencies are necessary. They allow to convey of understandable messages, considering the individual and cultural features of the recipient.   […]
Nearly 92% of success in communication is emotions. If we exclude body language from this, then the intonation of the voice and words remain – as during a telephone or online voice conversation. If we subtract the intonation, words and emoticons remain – just as they do during chat conversations. The band in which we […]
This calculation is one of many that show how communication affects finances. They all agree that misunderstandings and tensions cause losses. Projects carried out without conviction, where the goal is unclear, there is a lack of commitment, and even the desire is absent – all this has an impact on the effectiveness of work, its […]
Good communication is not only the precise transmission of facts and data. It is also, and basically above all, conveying the right emotions or at least not triggering the bad ones. We are social and emotional beings, so what we feel determines how we behave and what decisions we make. The manner of delivery is […]
“What was he trying to tell me by sending this email?” “I feel like they don’t want to hear what I have to say.” “They are undermining my authority.” “These people are completely passive and do not want to participate in the conversation.” “This boss does not inspire my confidence, he asks us everything.” “This […]
Trust and commitment have a significant impact on the quality of the tasks performed. Engagement doesn’t come out of nowhere. This is the result of good communication between people in the team and between teams. Vertical communication, i.e. management board <–> management <–> ​​employee, is also very important. Any course of action that permanently leads […]
Communication is of great importance. It’s influenced, for example, by an unclear subject, the lack of a clear purpose, the lack of indication of action, incomplete information or excess information, violation of privacy rules, errors and inaccuracies, and also by use of an inappropriate tone. At the same time, we know from Albert Mehrabian’s research […]
It’s fun to work with people you get along with. It’s easier to feel part of the shared goals and responsibility for delivering results. Work is no longer just about the company you work for – which is often a large international organization – but about the people you work with. Your work may not […]
Good relationships in teams don’t come out of nowhere. Their source is primarily communication between individuals. Taking into account the fact that everyone is different, good communication is never easy. If you’ve ever been surprised by the reaction to your words, then you know what we’re talking about. You send an “A” signal, while someone […]
Culture explains to us the rules that govern the world – and most of us are convinced that these rules are universal. There could be no greater mistake. What are cultural differences? With cultural differences, the problem isn’t what we can see or observe i.e., different types of clothing, food, music or customs. These are […]
Work environments are becoming more and more diverse. This has a positive impact on a company’s condition because diversity is a source of ideas and innovation, but the cost is poor communication. Diversity has many different dimensions. The most important, however, are personality and cultural differences. As we experienced the consequences of poor communication ourselves, […]
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