Communication is of great importance. It’s influenced, for example, by an unclear subject, the lack of a clear purpose, the lack of indication of action, incomplete information or excess information, violation of privacy rules, errors and inaccuracies, and also by use of an inappropriate tone. At the same time, we know from Albert Mehrabian’s research that 38% of a good impression comes from the tone of voice and the general overtone of a statement.
Reciprocity in adapting a message to the needs of the recipient is crucial for the overall assessment of the quality of communication in the team.
