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Have you ever received emails with so much detail that you bounced off the wall of text with a bang, only to immediately hit the pile of attachments painfully? Or maybe, on the contrary, your blood pressure was raised by an e-mail with only half a sentence? Different people have different needs. Want to piss […]
In The Theory of Evil, Simon Baron-Cohen makes a well-founded thesis that empathy is the only source of kindness, patience, and understanding, while a lack of it is the main source of evil in the broader sense. A lack of empathy makes interpersonal relationships cold, difficult, harsh, and sometimes very dangerous. People who have very […]
Conflicts and misunderstandings are a constant element of interpersonal relationships – both at work and in private relationships. However, while in private relationships the relationship is the goal, in our professional life the goal is something else, and the relationship is just one of several tools that we must use. Especially at work, under the […]
Your Homeland is where people understand your jokes Miljenko Jergović The way coworkers joke and what they find funny can determine the productivity of a team, and the financial results of the entire organization. Why is a sense of humor important? Teams that laugh are twice as likely to solve their tasks creatively (Mc Kinsey, […]
From an organizational point of view, any such meeting is a waste of time and evidence of poor organization. However, whether a meeting is relevant for a particular person or not largely depends on that person’s perception. Some people take too narrow a view and only look at the details, and if those details don’t […]
This is nothing unusual. People are different, and thus they look at reality differently, and they feel and react in different ways. Some people get really worried and are sometimes provoked to do things that people with a different nature wouldn’t do. The problem is that the whole team starts to believe that something is […]
All it takes is one complaining employee for the mood and effectiveness of others to deteriorate (Psychology Today, 2017). That’s why it’s so important for every leader to be effective in the communication process, which will allow for the relief of tensions caused by complaining in the team. Where does complaining come from? Satisfying the […]
Small talk either drives people crazy or, on the contrary, makes them happy. Some people have a need to build relationships and create a good atmosphere, while others want dry facts to be used for cold analysis. Or they like relationships, but they need time to build them, and such shortcuts only stress them out. […]
Empathy isn’t that hard. We have it encoded deep within our human operating system. It’s enough not to drown out this skill and then develop it. Small gestures, appropriate words and behavior can improve the situation in a team significantly. Along with that, creativity, commitment, readiness to sacrifice, willingness to stay with the company for […]
Since Covid took over the role of CTO in companies and quickly implemented digital transformation without being asked, we are all suddenly talking to each other online. Video meetings have become the perfect and commonplace equivalent to face-to-face meetings. We haven’t actually met, and probably never will meet, many of the people we talk to […]
Nearly 92% of success in communication is emotions. If we exclude body language from this, then the intonation of the voice and words remain – as during a telephone or online voice conversation. If we subtract the intonation, words and emoticons remain – just as they do during chat conversations. The band in which we […]
The art of feedback and communicating difficult decisions will never be easy. Some people will better accept information given directly, without beating around the bush and without explanation, and others will expect you to get involved, calm them down and soften their reaction. This is due to different levels of sensitivity to stimuli, as well […]
Less commitment, a reduced ability to notice and process data, a readiness to look for a job elsewhere, health problems… these are just a few of the problems that result from a bad work environment. Add to that the fact that people don’t want to help others, and the scores get even lower. This should […]
Intercultural training can be really inspiring – so many interesting and surprising differences. It’s interesting, but we need simple advice on a daily basis. How should you talk to Aashish, Eizo, or John who spent 15 years in Budapest? It’s not easy anymore. It would be necessary to know the specific cultural differences between people […]
This calculation is one of many that show how communication affects finances. They all agree that misunderstandings and tensions cause losses. Projects carried out without conviction, where the goal is unclear, there is a lack of commitment, and even the desire is absent – all this has an impact on the effectiveness of work, its […]
You just have a different communication protocol than the person you don’t understand. It’s like the “http” you see at the beginning of website addresses. It’s also a protocol. Without it, you couldn’t open any page. Fortunately, this protocol is known by the browser you are using. Thanks to this, you can enjoy the content […]
What were those personality types again? What did that table look like? How should I behave? There was something – we even practiced it I think. Well, nevermind! Time is running out, and I still have this email to write. Recognize the situation? Training sessions are incredibly valuable, but knowledge retention is typically low. Never […]
Good communication is not only the precise transmission of facts and data. It is also, and basically above all, conveying the right emotions or at least not triggering the bad ones. We are social and emotional beings, so what we feel determines how we behave and what decisions we make. The manner of delivery is […]
In large organizations, decisions are often detached from people, and people detached from decisions. Managers should be the carrier of decisions at the next levels of the organization. However, there is a gap between a decision and its implementation that needs to be bridged with a sense of meaning, because it generates willingness. Without buy […]
Choosing the right trainer, negotiating conditions, training organization, scheduling the break from work for all trainees. A great training – everyone is smiling. How do we know that? We attended training sessions too, and we smiled too. At the beginning, we smiled a bit wider than our manager. Then, when we caught up, the width […]
“What was he trying to tell me by sending this email?” “I feel like they don’t want to hear what I have to say.” “They are undermining my authority.” “These people are completely passive and do not want to participate in the conversation.” “This boss does not inspire my confidence, he asks us everything.” “This […]
Reading between the lines is hard, right? Especially when you don’t know what kind of communication style a person has. Do you think it’s especially hard for a manager? Then imagine the opposite situation: it’s just an avalanche of threats. If we could at least first know how a person usually communicates then it would […]
It is not without reason that they say that people with few problems sleep well. The quality of our sleep is a good diagnosis of our emotional state, this includes the situation at work. The short-term consequences of sleep disruption include increased stress responses, somatic problems, reduced quality of life, mood disorders, and other mental […]
Growing up is hard enough without communication difficulties. Meanwhile, we leave our children without any practical knowledge of how people differ from one another and how to talk to someone different from yourself. Good communication will not solve all students’ problems, but it will certainly make their lives easier. Especially since these days the average […]
Trust and commitment have a significant impact on the quality of the tasks performed. Engagement doesn’t come out of nowhere. This is the result of good communication between people in the team and between teams. Vertical communication, i.e. management board <–> management <–> ​​employee, is also very important. Any course of action that permanently leads […]
Professional cross-cultural training for teams and entire companies is a time-consuming and cost-intensive operation. Even after a perfect training, the effects are not immediate, and knowledge retention leaves much to be desired. It would be good to conduct training sessions systematically and include everyone, but it’s impossible. Meanwhile, the problems continue to grow, giving rise […]
Company parties, training sessions in interpersonal communication, cultural differences – and what are the effects? It’s better, but the atmosphere in the team is still tense? It’s quite natural. It’s one thing to receive knowledge, another to assimilate it, and yet another thing to put it into practice and then do it so often that […]
Communication is of great importance. It’s influenced, for example, by an unclear subject, the lack of a clear purpose, the lack of indication of action, incomplete information or excess information, violation of privacy rules, errors and inaccuracies, and also by use of an inappropriate tone. At the same time, we know from Albert Mehrabian’s research […]
Reliability determines whether a given test is valuable. This is what distinguishes a diagnostic test from a horoscope. Unfortunately, it is reliability that is often lacking, even in professional solutions based on scientific tests. What does it mean that a test is reliable? The reliability of a test tells us about the repeatability and accuracy […]
Our own culture is like air to us – it’s natural and imperceptible. That is until we come into contact with another culture. Then everything gets complicated. “Yes” doesn’t mean “yes”, “no” doesn’t mean “no”, “good” is “bad”, and “bad” is “quite good”. To make it even harder, our place of birth doesn’t necessarily determine […]
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