The selected context changes what information is available to Em. This is especially important in larger organizations, where people may share the same first name or even the same full name.

  1. In the left vertical menu, choose the one-person, two-person or three-person icon.
  2. If you chose a person or group, use the selector above the chat to choose the exact person or collection.
  3. Describe the situation, the conversation goal and the part you find difficult.
  4. Review Em’s response in the selected context.
Topic: Using Em in real conversationsLast reviewed: 2026-09-06