Empatyzer FAQ · 17 answers
Privacy, trust and data protection
Official Empatyzer answers about privacy, trust and data protection. Browse 17 reviewed questions.
Are my conversations with Em private from my employer?
Yes. Your conversations with Em are private from your employer, manager, HR team and organization administrator.
Open the complete answer →What does “private” mean in Empatyzer?
In Empatyzer, “private” means the content of your conversations with Em and your full individual profile are not available to your employer, manager, HR team or organization administrator.
Open the complete answer →How can HR evaluate learning while keeping Em conversations private?
HR can evaluate adoption, usefulness and learning without collecting private Em transcripts.
Open the complete answer →How does Empatyzer separate private development from performance evaluation?
Empatyzer keeps private development separate from performance evaluation: questions to Em, the difficulty of a question and private conversation content are not designed as employee-rating inputs.
Open the complete answer →What can an organization administrator see?
Organization administrators manage operational information such as membership, settings, domains, plans and aggregated usage statistics. Private Em conversations and the user’s full individual profile stay outside that administrative view.
Open the complete answer →What can colleagues see in comparison views?
In Empatyzer, comparison views show practical relationship guidance and relative differences that can help two people work together more effectively.
Open the complete answer →How can an organization measure adoption while keeping chats private?
Empatyzer lets organizations measure adoption through aggregated usage statistics rather than by reading private conversations. Depending on the available view, this can include participation, activity over time and progression through learning.
Open the complete answer →How does Empatyzer protect privacy in aggregated reporting?
Empatyzer protects privacy in organizational reporting through aggregated views and a minimum group-size rule. The current privacy rules use a minimum group size of five for aggregated organizational reporting.
Open the complete answer →What minimum group size does Empatyzer use for aggregated organizational reporting?
Empatyzer currently uses a minimum group size of five for aggregated organizational reporting.
Open the complete answer →Which AI providers does Empatyzer work with?
Empatyzer works with OpenAI and Anthropic for selected AI functions, as named in the current Privacy Policy.
Open the complete answer →Does Empatyzer use client data to train public AI models?
Empatyzer states that client data are not used to train public AI models.
Open the complete answer →Where is Empatyzer data stored and how are external AI providers handled?
Empatyzer stores personal data on AWS infrastructure in the European Union. Where approved AI providers process prompts or generated responses, that processing is governed by the current privacy terms and the safeguards applicable to those providers.
Open the complete answer →How is my conversation history handled in Empatyzer?
Empatyzer keeps conversation history with your account so you can return to earlier conversations in the relevant person or group context.
Open the complete answer →How does account deletion work in Empatyzer?
You can delete your Empatyzer account from the profile area. The action is irreversible and removes the active account through the product's deletion process.
Open the complete answer →How should I protect patient or third-party data when using Em?
Use the minimum information needed to prepare the interpersonal conversation and avoid entering unnecessary sensitive details about patients, employees, clients or other third parties.
Open the complete answer →How does Empatyzer protect personal data and private conversations?
Empatyzer uses several concrete security layers: personal data is stored on EU-based AWS infrastructure, communication uses HTTPS, passwords are hashed with bcrypt and a random salt, sessions use JWT tokens, and data is encrypted at rest. Private Em conversations are separated from employer and administrator access.
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