Official answer#

Where are Empatyzer personal data stored?

Empatyzer states that personal data are stored on servers in the European Union using AWS infrastructure.

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Official answer#

What technical security measures does Empatyzer describe?

Empatyzer uses layered technical controls including HTTPS for communication, bcrypt password hashing with random salt, JWT-based sessions and encryption of data at rest on its AWS infrastructure.

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Official answer#

Why is there a shrinking ring around my photo or initials?

The shrinking ring is Empatyzer’s inactivity protection. It shows that the current session is approaching automatic logout, with a five-minute countdown and a more explicit warning during the final 30 seconds.

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Official answer#

How are private profile data separated from administrative permissions?

Administrative permissions in Empatyzer are designed to manage the organization, not to unlock a user’s private profile or conversations with Em.

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How are optional communication needs kept private?

In Empatyzer, optional communication-needs information is used to adapt guidance and is not shown to other users or the organization.

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