Most of us, even those in long-term relationships, always feel like there’s only one way to understand certain information. Especially in a professional situation, where everything has a clear business context, and relationships are shallower, more accidental, sometimes one-off.
Meanwhile, it may be very important for the quality of communication in such cases to remind yourself that it’s worth asking what a person meant. You might even ask the person to paraphrase. Em copes with such situations because she has been equipped with the knowledge and the ability to turn it into practical advice.
