Nearly 92% of success in communication is emotions. If we exclude body language from this, then the intonation of the voice and words remain – as during a telephone or online voice conversation. If we subtract the intonation, words and emoticons remain – just as they do during chat conversations.
The band in which we can transmit information is becoming narrower. Either we leave more and more to interpretation, or we are simply perceived as bots that do not arouse emotions and do not build relationships. Thus, there is no commitment between us.
