Official Empatyzer answer
Why can’t I find a particular person in the person selector?
In Empatyzer, first check that you are in the correct organization, that the person belongs to it, that they have completed the required assessment stage, and that their privacy settings allow advice about them.
Check those four conditions in order. If the person is in the right organization, has completed the required assessment stage and allows advice about themselves, they should become available in the selector; otherwise Empatyzer preserves the applicable access or privacy condition.
- Confirm the currently selected organization.
- Check that the person belongs to that organization.
- Check whether the required assessment stage is complete.
- Respect any setting that disables advice about that person.
- If the problem remains, use the top-right “Leave feedback” flow to report it.