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Troubleshooting common product issues

What to check in Empatyzer when a person is missing from the selector, an admin feature is hidden, a screen looks different or the inactivity countdown appears.

4 questionsUpdated

  1. Why can’t I find a particular person in Empatyzer’s person selector?

    Empatyzer’s person selector lists only people from your currently selected organization who have completed the required assessment stage and have not turned off advice about themselves. Check these conditions in order.

  2. Why can’t I see an organization admin feature in Empatyzer?

    Empatyzer shows organization management features according to your role: you may not be the owner of that organization, or the owner has not granted you the permission for that action. Membership alone lets you see basic information but not change settings.

  3. What should I do if an Empatyzer screen looks different from the instructions?

    First check the message on screen, the organization you have selected and your role, because Empatyzer shows different controls depending on them. If the screen still does not match, report it as a bug through “Leave feedback”.

  4. What should I do if Empatyzer’s inactivity countdown appears while I am still working?

    The shrinking ring around your photo or initials is Empatyzer’s five-minute countdown to automatic logout after inactivity. To keep the session open, interact with the app before the countdown reaches zero.

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