Official Empatyzer answer
What can I ask Em when two shifts keep blaming each other?
Describe one specific disputed handover or expectation and identify what needs to be agreed. Ask Em to help prepare a conversation that separates facts, assumptions and the working arrangement between the shifts.
If the tension also reveals an unclear handover standard or process, address that operational issue directly. Empatyzer helps the people discuss it more constructively while the process itself is fixed through the proper operational route.