Official Empatyzer answer
How can I respond when a junior colleague raises a safety concern in a way I find challenging?
Address the immediate safety concern through the hospital’s required process first. Then Em can help you prepare the interpersonal follow-up, including how to acknowledge the concern and discuss the way it was raised if that also needs attention.
This keeps safety action and communication quality in the right order: the concern is handled through the proper clinical or safety route, while Empatyzer helps the people involved talk about it constructively.