Empatyzer FAQ · 12 answers
Navigation and conversation contexts
Official Empatyzer answers about navigation and conversation contexts. Browse 12 reviewed questions.
What does the main Empatyzer screen look like?
The main view has the Empatyzer logo at the top left, a narrow vertical mode menu on the left, the “Talk to Em” chat column beside it, the main content area on the right, and the user photo or initials menu at the top right.
Open the complete answer →How do I return to the main Empatyzer view?
Click the Empatyzer logo in the top-left corner. From the admin panel, you can also use “Back to Empatyzer” at the top.
Open the complete answer →How do I open the FAQ inside Empatyzer?
Click the speech-bubble icon with a question mark near the bottom of the left vertical menu. That opens the FAQ context.
Open the complete answer →How do I log out of Empatyzer?
Click the lowest exit-arrow icon in the left vertical menu. Empatyzer can also log you out automatically after a period of inactivity as part of session protection.
Open the complete answer →How do I enlarge the chat with Em?
Use the diagonal expand arrows in the upper-right area of the “Talk to Em” chat header. The conversation expands to a full-screen view.
Open the complete answer →What happens when I change the topic above the chat?
In Empatyzer, changing the topic above the chat changes the active context, the conversation history and the right-hand view. A conversation about one person or group keeps its own contextual thread.
Open the complete answer →Where do the suggested questions at the bottom of the chat come from?
In Empatyzer, the suggested questions change with the active context: yourself, a specific person, a team, department, company, project group or FAQ. They are examples to help you start, not a required path through the product.
Open the complete answer →Why does Empatyzer ask me to choose the exact person or group before a personalized question?
Each context gives Em a different set of relevant data. Selecting the exact person or group prevents the system from assuming that a name alone identifies the right person, which matters especially in larger organizations where names can repeat.
Open the complete answer →What should I do if I ask a personal or team question while I am in FAQ mode?
FAQ mode can explain how Empatyzer works, but personalized advice is best asked in the matching context. Use the one-person icon for yourself, the two-person icon for a particular person, or the three-person icon for a team or other group.
Open the complete answer →How do I switch to a different organization?
In Empatyzer, open the photo or initials menu at the top right and choose another organization. You can also go to Admin → Organizations and use “Switch organization” or “Log in” on an organization card.
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