Conversations with Em

Navigation and conversation contexts

Where things are on the Empatyzer screen, what the menu icons do, how to switch conversation contexts and organizations, and how to open the FAQ or log out.

12 questionsUpdated

  1. What does the main Empatyzer screen look like?

    The main view has the Empatyzer logo at the top left, a narrow vertical mode menu on the left, the “Talk to Em” chat column beside it, the main content area on the right, and the user photo or initials menu at the top right.

  2. What do the icons in Empatyzer’s left vertical menu do?

    From top to bottom, Empatyzer’s left menu icons are: one person (you), two people (a specific person), three people (teams and groups), an open book (micro-lessons), a speech bubble with a question mark (FAQ) and an exit arrow (log out).

  3. How do I return to the main Empatyzer view?

    Click the Empatyzer logo in the top-left corner. From the admin panel, you can also use “Back to Empatyzer” at the top.

  4. How do I open the FAQ inside Empatyzer?

    Click the speech bubble with a question mark near the bottom of Empatyzer’s left vertical menu. Em switches to the FAQ context, and a list of frequently asked questions appears on the right.

  5. How do I log out of Empatyzer?

    Click the exit arrow, the lowest icon in Empatyzer’s left vertical menu. Empatyzer also logs you out automatically after a period of inactivity.

  6. How do I enlarge the chat with Em in Empatyzer?

    Use the diagonal expand arrows in the upper-right area of the “Talk to Em” chat header. The conversation expands to a full-screen view.

  7. What happens when I change the topic above the chat in Empatyzer?

    Changing the topic above Empatyzer’s chat switches the data Em uses, the conversation history and the view on the right. A conversation about one person or group keeps its own thread.

  8. Where do the suggested questions at the bottom of Empatyzer’s chat come from?

    Empatyzer’s suggested questions depend on the active context: yourself, a specific person, a group such as a team, department or company, or the FAQ. They are examples to help you start, not a required path.

  9. Why does Empatyzer ask me to choose the exact person or group before a personalized question?

    Each context gives Em a different set of relevant data. Selecting the exact person or group prevents the system from assuming that a name alone identifies the right person, which matters especially in larger organizations where names can repeat.

  10. What should I do if I ask Em a personal or team question in FAQ mode?

    Switch to the matching context: in FAQ mode, Em, the AI coach in Empatyzer, explains how the product works but gives no personalized advice. Use the one-person icon for yourself, the two-person icon for a person or the three-person icon for a group.

  11. How do I switch to a different organization in Empatyzer?

    Click your photo or initials at the top right of Empatyzer and choose another organization from “Your organizations”. Alternatively, choose “Go to admin” → “Organizations” and use “Switch organization” at the top or “Log in” on an organization card.

  12. What does the menu under my photo or initials in Empatyzer contain?

    Empatyzer’s menu under your photo or initials lists “Your organizations”, marks the current one with a check and can label each as “Personal”, “Free” or “Premium”. At the bottom are “Leave feedback” and “Go to admin”.

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