On this page
TL;DR: For the attending physician on a hospital ward, a multidisciplinary meeting does not end when the team agrees on treatment. The patient needs to know which decision applies today, why earlier opinions differed and what remains uncertain. The team should name who is responsible for the conversation and for further questions.
How does Empatyzer help explain the treatment plan after a multidisciplinary meeting?
Em’s team mode helps establish who will speak with the patient, while micro-lessons support asking whether the patient understands the plan.
Features that can help:
- Talking with Em about yourself: Use Em to prepare a sentence explaining how the team’s understanding changed and a question to check understanding of the plan.
- Talking with Em about the team: Team mode helps establish who will communicate the outcome of the multidisciplinary meeting.
- Micro-lessons: They can reinforce the habit of checking understanding after discussions involving multiple specialists.
Where the different accounts came from
When a patient says they have heard several versions of the treatment plan, first establish what they heard and from whom. One statement may have preceded new test results, another may have reflected a specialist’s assessment, and a third may have described the team’s decision. Differences do not always mean a contradiction, but none should be dismissed out of hand. The team should distinguish changes in clinical knowledge from inconsistent communication and identify what information is current. A review of diagnostic uncertainty in primary care discusses how to communicate it in the doctor–patient relationship; it does not establish how to organize a hospital multidisciplinary meeting. It does, however, offer a reminder that honestly stating what is not yet known is not the same as postponing a necessary decision.
Agreeing on a plan before speaking to the patient
Before anyone returns to the patient, the team should agree on the current decision, the alternatives considered and the questions that remain open. A short record helps: one sentence stating the current plan, the point that needs confirmation and the name of the person who will speak with the patient. The team should also decide who will answer new questions and when the plan will be reviewed if a test result is pending. That way, uncertainty is not left out of the explanation; its scope is clearly defined. This is a suggested way of organizing teamwork, to be adapted to local circumstances, not an established finding from research on multidisciplinary meetings. What matters is that, before the conversation, everyone knows what should not be presented as a final decision.
The patient has heard four versions
A patient who has already heard four versions may not know which was a working hypothesis and which was a decision. It is worth starting by asking what options they heard about and what they understand the current plan to be. Their answer will show which earlier statements need addressing. The doctor can then explain whether the differences arose from new information, a later stage in decision-making or differing specialist assessments. If the patient has noticed a contradiction, do not pretend it did not happen. Acknowledge it while explaining what is known today, what remains unresolved and what step has been taken. Communicating uncertainty honestly should not replace a clinical decision when one is needed.
Who handles further questions
Explaining the plan is not enough if the patient leaves the conversation unsure whom to ask next. Give the name or role of the person coordinating contact and explain how to pass questions to them. The team should agree internally on how those questions will reach the appropriate specialist. Patients should not have to reconstruct who attended the meeting or call several departments in turn to find out who is responsible for following up on the discussion. Nor should families be expected to coordinate information between doctors. A single point of contact separates responsibility for communicating with the patient from responsibility for providing a detailed medical answer.
Different roles at the bedside
At the bedside, introduce everyone involved in the conversation and explain their role in the patient’s care. A doctor might explain the team’s decision, while a nurse checks whether the patient understands what is planned for the current shift; those roles should be agreed in advance. If specialists still disagree, an unstructured debate in front of the patient is no substitute for agreeing what to communicate now and what needs further assessment. A conceptual article on dehumanization in medicine helps identify the risk of focusing solely on the clinical problem while overlooking the person listening to the discussion. It is not evidence that a particular division of roles improves treatment outcomes; rather, it supports paying attention to the patient’s place in the conversation.
Documenting the shared plan
The record after a multidisciplinary meeting should contain more than a list of consultations: it should state the current plan and why it differs from an earlier version. Agreed decisions should be distinguished from hypotheses that still need to be tested. The record should also say who explained the outcome to the patient, when the plan will be reviewed and what information that review depends on. The next shift needs to know when the review is due so that an old option is not presented as the current decision. This approach to record-keeping is a suggestion for organizing information, not a finding from research on documentation effectiveness. Its purpose is to help the next person caring for the patient understand both the decision and its limits.
Checking with the patient
At the end of the conversation, ask the patient to describe the next step in their own words. You might ask directly what decision applies today, whom they will tell if their symptoms change and whether any conflicting information from earlier consultations is still on their mind. This is not a memory test; it is a way to see which parts of the explanation need repeating. If the patient describes a different plan from the one agreed, the doctor can revisit why it changed and again distinguish the decision from options still under consideration. Before finishing, also check that the patient knows how to contact the team before the next visit. Only then can you judge whether the plan makes practical sense to them.
A patient may remember several different opinions even though the team has agreed on a plan. They need to know what the plan is today, what remains uncertain and whom to ask if they have questions.
Empatyzer and explaining the treatment plan after a multidisciplinary meeting
An attending physician explaining the outcome of a multidisciplinary meeting after several earlier opinions can use a conversation with Em about themselves to prepare two parts of the explanation: a sentence describing how the team’s understanding changed, and a question to check the patient’s understanding of the current plan. If the patient asks why they were told something different earlier, Em can help phrase an answer that distinguishes the earlier assessment from the current decision. Before the meeting with the patient, team mode can help establish who will communicate the outcome, so responsibility for the conversation is not left to assumption. Micro-lessons can reinforce the habit of checking understanding after discussions involving multiple specialists. This supports a consistent message and a clear division of tasks; it does not settle clinical questions. The team itself must agree on the decision, the scope of uncertainty and when to review it before the doctor explains these to the patient.
Sources
- Dahm, M. R., Cattanach, W., Williams, M., Basseal, J. M., Gleason, K., & Crock, C. (2023). Communication of Diagnostic Uncertainty in Primary Care and Its Impact on Patient Experience: an Integrative Systematic Review. Journal of General Internal Medicine, 38(3), 738–754. https://doi.org/10.1007/s11606-022-07768-y 10.1007/s11606-022-07768-y
- Haque, O. S., Waytz, A. (2012). Dehumanization in Medicine. Perspectives on Psychological Science, 7(2), 176-186. https://doi.org/10.1177/1745691611429706 10.1177/1745691611429706
Find an article
Enter at least 2 characters. Minor typos are OK.