communication and medical errors
- False Reassurance vs Truth: The Syd Chapman Case
- When Parents Call for Help: Make It a Clinical Alarm
- What Patients Really Complain About: Complaints as Data
- When Things Go Wrong: Repairing Trust After a Bad Visit
- One Wrong Word: How Communication Gaps Spark Disputes
- When a medical error happens: talk, apologize, plan
- Second Victim of Error: Emotions Stall Ward Communication
- How to Safely Flag a Supervisor’s Error—Patient First, Not Ego
- Incivility can sink your unit: it causes clinical errors
- Delayed care or misdiagnosis: calming anger and repairing trust
- How to Debrief Near Misses in Healthcare: No-Blame, Action
- Apologies in Healthcare: "I'm sorry" vs "I regret"
- Empathy and Patient Safety: How Trust Lowers Errors
- Phone triage after Naomi Musenga: tone and escalation
- Martha’s Rule: listen to families and escalate early
- Josie King: when parents flag decline—how to halt errors
- Lewis Blackman: Hierarchy, Reassurance, No Escalation
- Elaine Bromiley (2005): Airway crisis and leadership