How Empatyzer handles data retention and deletion

In practice, deleting an account in Empatyzer removes the person from lists, company reports and team-level aggregated statistics; that is the primary effect on visibility. Accounts can also be suspended automatically when an employee leaves, and administrators receive a prompt to suspend the account. At the user’s request or at contract termination, personal data are removed from the system in line with the retention policy; if a company or user requests full erasure, support initiates the process which deletes the profile and related data. Conversation content and user materials are not shared with HR or managers; they are stored privately and treated as confidential. For reporting and analytics the system retains only anonymized, non-identifiable aggregates and metrics that cannot be traced back to an individual. Backups and archives follow defined retention windows; complete deletion also includes removal from backups within a set timeframe, subject to legal and operational requirements. In legal or audit situations data may be placed on legal hold, which temporarily suspends standard deletion until the obligation ends. Empatyzer hosts data in an EU AWS data center, uses encryption and customer data isolation, holds a DPA and DPIA, and does not use company data to train models. Provider-side administrative access is audited and logged, and all actions are recorded for control and security. When a user requests deletion the provider begins the procedure and confirms completion; after it finishes the profile no longer exists in the system and only anonymized aggregate statistics remain.

Deleting an account removes visibility and reports; only non-identifiable aggregates remain in the system per the retention policy.