IT asks: How is administrative access to Empatyzer managed and audited by the provider?

On the provider side, administrative access to Empatyzer is granted only to a vetted, minimal set of people under the principle of least privilege. Administrative accounts are limited, role-assigned, protected by multi-factor authentication and under continuous oversight. All administrative operations are recorded in immutable logs that capture who acted, when, what they did and the action's context. Logs are stored on servers within the European Union according to contractual data separation and secured with technical controls. Short-term just-in-time access and elevated sessions are used when necessary, and every elevation is documented. We conduct regular permission reviews, internal audits and automatic alerts for unusual activity. At a client's request we provide audit records and access reports, and we notify about serious incidents within up to five business days as per agreement. Contracts include confidentiality clauses, employee obligations and procedures for handling data and access. The infrastructure is organized to keep customer data logically and physically separated, reducing the chance of unauthorized access. We also apply encryption at rest and in transit, with key management following cloud best practices. Automated monitoring and SIEM integration enable quick anomaly detection and support investigations. Finally, every administrative access can be replayed as a sequence of actions, allowing detailed audits and root-cause analysis.

In short: administrative access is restricted, tracked and auditable; we provide logs and reports on request and regularly review permissions.