CFO asks: Empatyzer contract term, termination and data handling

Empatyzer is typically contracted as an annual subscription because the product delivers more value with continuous use; a practical minimum commitment is around six months. Licenses normally grant unlimited access to registered users during the term and include product support. Agreements commonly auto-renew unless terminated under the contract’s notice periods; during the active term the client can restrict access, suspend accounts or remove users per its internal rules. When the relationship ends, personal data and account content can be deleted at the company's or individual users' request—this is standard procedure. Deleting data removes it from the system and eliminates accumulated context, conversation history and diagnoses, so companies often export or archive non-personal aggregate reports beforehand. Empatyzer hosts data on servers in the European Union and applies encryption and industry-standard protections; contracts specify data separation and explicitly state that customer data are not used to train models. From a CFO perspective, deletion represents a loss of the tool’s accumulated intelligence and may complicate re-onboarding later. Early termination should be reviewed for billing rules, potential penalties and data export procedures. License fees usually include features, diagnostics, unlimited bot queries and support, which simplifies ROI calculations. If a company wants to retain historical anonymized culture metrics, arrange export before deleting individual data. It is also advisable to include SLA clauses for availability, incident response and breach notification timing in the contract.

Key: Annual contracts with termination options and data deletion on request; deletion removes context—agree export and retention procedures.